Shipping and Returns

The list of states that we can ship to is listed on our Wines page and is reflective of states where we personally hold a shipping permit or where we are leveraging the permits of our ecommerce and compliance provider VinoShipper.

Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Therefore, please note that we monitor weather conditions closely throughout the entire route of your shipment. If we feel that the weather is either too cold or too hot, we will place your shipment on a weather hold to ensure a safe delivery of your wine. Boutz Cellars is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

We ask that check your shipment within 48 hours of receiving it to make sure there are no issues. Should any bottle(s) be broken, please contact manoli@boutzcellars.com within that 48 hours period so that we can file a claim with our fulfillment facility. 

We highly recommend that you use a business address for your shipping address to ensure that someone over 21 years of age is present and can sign for the package. Please be sure that the shipping address is correct and/or that someone will be present during the delivery prior to the wine leaving our facility. The customer will be responsible for all shipping charges, rerouting charges and recall charges if the order is returned to the winery or needs to be rerouted due to no one present to sign for the package or wrong address. 

UPS  is Boutz Cellars’ carrier of choice. All orders and club shipments are defaulted to UPS Ground except for orders shipping to Hawaii and Alaska which ship 2-day air. We also offer Fedex and GSO (if shipping state permits) as different carrier options. Please note, if you wish to not have UPS as your default carrier you must contact the winery prior to your order shipping. 

For State Shipping Taxes and Volume Limits and Alternative Pick Up Options with UPS and Fedex please click here. 

Returns

We will replace (if applicable) or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to manoli@boutzcellars.com or call at 1-877-MYBOUTZ to arrange for the return of corked or flawed product.

Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" due to the wrong shipping address or no one present to sign for package, will be credited the cost of the product minus any and all shipping charges and a restocking fee.

Cancellations

A 15% restocking fee will be applied to all canceled orders.

If you wish to cancel an order that is already on route for delivery, we will refund you the cost of the product minus any and all shipping charges and a 25% restocking fee.